REMOTE SUPPORT - TERMS OF SERVICE

REMOTE ONLINE SUPPORT
By utilizing Hucor Technologies remote support services, you (on behalf of yourself and / or the legal entity you represent) agree:

  • to grant remote access to your computer for the purposes of providing remote technical support and that you are authorized to grant access to computer or device.
  • that all remote services and software are provided as-is and at your own risk.
  • that support personnel providing you with support services may not be familiar with interconnections, settings, or special applications on your device or all purposes to which your device is used for or for which the device is connected to.
  • that support personnel can remotely reboot your system if needed and that you understand auto-connect access or unattended-access may be configured to maintain a persistent network connection for anytime remote access support.
  • not to display any unnecessary, personally identifiable information (such as Social Security Number; Date of Birth; Driver License Number; Credit Card Number, Bank Account Number, etc.) If you submit any Sensitive Information, you do so at your own risk and Hucor Technologies Ltd. will not be liable or responsible for any consequences from your submission.
  • that for the purposes of providing technical support and a resolution, you may be asked, to provide personally identifiable data or confidential data (including emails and/or passwords) to Hucor Technologies Ltd staff when necessary to resolve the support issue, data from your device that is identifiable to you may be collected and sent to Hucor Technologies Ltd. for troubleshooting and problem resolution analysis. Any information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential, unless required by law. Private, confidential, personal information provided to The Hucor Technologies Ltd. will be kept confidential. Your information is never sold or shared to outside companies. All such collected data will be processed in accordance to Hucor Technologies Ltd. Privacy Policy.
  • that any suggestion or resolution provided by Hucor Technologies Ltd. to resolve the issue is intended for the requested support problem and is not intended for other purposes.
  • to hold harmless The Hucor Technologies Ltd. for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Hucor Technologies Ltd. will take every precaution to preserve all data and software on the computer and that you understand that occasionally data loss can occur and/or software operation may be compromised and that you are responsible for a valid backup of any data and applications prior to any remote support activities.
  • to indemnify and to hold harmless Hucor Technologies Ltd. for any and all hardware or software malfunctions or accidents that may occur before, during or after work has been performed on a system, and for any results thereof.

SERVICE LIMITATIONS
HUCOR TECHNOLOGIES LTD. RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY HUCOR TECHNOLOGIES LTD. HUCOR TECHNOLOGIES LTD. IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT. UNDER NO CIRCUMSTANCE SHALL HUCOR TECHNOLOGIES LTD. BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY TYPE OF DAMAGE ARISING OUT OF OR RELATED TO THE SERVICE PROVIDED FOR YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR NETWORK BY HUCOR TECHNOLOGIES LTD.

THANK YOU FOR YOUR BUSINESS

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